Execution & Learning: Act quickly, learn fast, and stay committed to driving results.
Deliver excellent customer service by greeting customers, addressing queries, handling complaints professionally, and ensuring a positive shopping experience
Actively promote products, seasonal items, and ongoing promotions to encourage purchases and increase sales
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• Assist brides during gown fitting appointments• Prepare, organize, and maintain bridal gowns and accessories• Ensure the studio is clean, organized, and presentable• Support daily studio operations and administrative tasks• Assist the team during client consultations and appointments• Help manage gown inventory and fitting schedules• Provide friendly and professional customer service to clients
• Friendly, responsible, and well-organized• Good communication and customer service skills• Able to work well in a team• Willing to learn and take initiative• Comfortable working in a customer-facing environment• Interest in weddings, fashion, or bridal industry
Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Mencapai Sasaran Jualan: Berkerja ke arah mencapai sasaran jualan individu dan berkumpulan.
Penyimpanan Rekod: Menyimpan rekod jualan dan interaksi dengan pelanggan.
Perkhidmatan Selepas Jualan: Membuat follow-up dengan pelanggan yang telah membeli produk dan memastikan pelanggan berpuas hati dengan servis yang diberikan.
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Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 3 years work experience as Sales Manager for Government. Strong interpersonal skills and customer service orientation, good problem solving and administrative skills and high competency in Microsoft word, Excel and PowerPoint systems. Fluency in spoken and written English required.
Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Min
