Process customer orders, returns, and exchanges, coordinating with relevant teams to ensure smooth transaction fulfillment.
Assist with administrative tasks such as scheduling appointments, managing correspondence, and preparing reports to support the smooth operation of the customer service department.
Proactively identify opportunities to improve the customer experience and provide feedback to management on customer trends and concerns.
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Assist in inventory control by recording raw materials issued, received and returned.
Coordinate material flow with Quality Control, Warehouse and Engineering teams to resolve discrepancies
Handle tools & production consumables: request through the system, confirm delivery, receive goods, stock-in, and issue materials (with related ERP entries).
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