Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.
Process Documentation: Design, update, and maintain Standard Operating Procedures (SOPs) for both new and existing projects to ensure service consistency.
Receiving & DocumentationReceive and acknowledge incoming deliveries.Check delivery orders (DO), packing lists and relevant shipment documents.Maintain accurate records of stock receipts, transfers and outgoing shipments.Assist in resolving stock discrepancies and delivery issues.