Maintain professional and effective working relationships with new clients and relevant business units, and accurately assess the risks of the onboarding applications.
Manage client inquiries and resolve queries or issues promptly throughout the onboarding and periodic review processes.
Assist new clients with the technical setup and activation of their accounts within the company’s systems.
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Responsible for formulating, executing, and optimizing the operation and maintenance management system, as well as the operation and maintenance construction, changes, and operational plans for this field;
Responsible for identifying risks related to the infrastructure in this field, developing improvement plans, and ensuring their execution and implementation;
Responsible for the technical review and optimization recommendations for drawings in this field, as well as coordinating with other disciplines such as architecture, structure, and decoration;
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Conduct compelling product demonstrations and presentations to dentists, hygienists, and practice managers, highlighting the clinical benefits and economic advantages of our dental equipment and supplies.
Effectively negotiate terms and pricing with clients, ensuring mutually beneficial agreements that drive sales volume and profitability.
Collaborate closely with the marketing team to develop localized sales collateral and promotional materials that resonate with the Malaysian dental market.
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Equipment Maintenance
Troubleshooting
Repair Skills
Technical Support
Problem Solving
Attention to Detail
Time Management
Communication Skills
Safety Procedures
Teamwork
Conducting customer business analysis and participate in customer performance reviews and improvement discussions
Participate in initial customer implementation meetings, site assessments, and solution walkthroughs
Assist in coordinating implementation activities such as developing timelines, maintaining action plans, supporting Gantt charts, cross‑referencing products, and preparing inventory setups (min/max, VMI, vending, and new location launches)
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- Liaise with JKKP (Department of Occupational Safety and Health Malaysia) for equipment registration and gain hands-on experience dealing with regulatory requirements for lifting systems.
- Collaborate closely with the manufacturing and production teams to ensure smooth and accurate implementation of design solutions.
- Work alongside installation teams and sales executives to support project progress and resolve design-related matters.
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Advise on employment-related matters, including disciplinary actions, misconduct investigations, employment contracts, and compliance with labour laws and regulations.
Assist in managing disputes, claims, and litigation matters, including liaising with external legal counsel and other professional advisors.
Provide legal guidance on insurance matters, including policy reviews, claims management, and contractual risk allocation.
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