Handle shipment delays, cargo damage, or customs issues, provide solutions and alternatives to minimize disruption, and provide internal updates on shipment status and issues to relevant stakeholders
Compile and summarize user feedback and issues, coordinate with relevant departments for resolution, and ensure all customer issues are followed up and fully resolved.
Conduct market research to stay abreast of industry trends, competitor activities, and customer needs, using this information to refine sales pitches and product offerings.