Position Assessment and Talent Intelligence solutions by connecting platform capabilities to client business outcomes.
Explain how assessment, competency frameworks, talent analytics and skills intelligence support better decision-making in talent management and learning strategy.
Recommend suitable solution approaches including pilot design, assessment scope, target audience, expected outcomes and implementation considerations.
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Outputs & Deliverables : Continuous contribution to the improvement of the performance of People Support Solutions. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
Knowledge of payroll cycle and processes Excellent attention to detail and analytical ability. Advanced Excel skills (pivot table, v-lookup, etc.)
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Leverage internal resources such as knowledge base, policies, portals, and employee handbook and other relevant document in all inquiries and interactions with the employees and third party personnels.
Work in close collaboration with larger PS&S team and Line manager when dealing with complex enquiries, issues or requests, and escalating as necessary, the incoming enquiries in a confidential, responsive, and customer-focused manner.
Keep abreast of system changes and provide support for ServiceNow upgrades, participate in testing with subject matter experts and ensure delivered functionality performs as expected.
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Data Governance & Quality Assurance: Execute high-accuracy data updates and perform rigorous audits of employee records against source documentation to maintain the "Source of Truth" across all HRIS platforms.
Reporting & Actionable Analytics: Deliver scheduled and ad-hoc reports by extracting and validating data from various HR systems, providing stakeholders with accurate data to support business decisions.
Compliance, Privacy & Governance: Ensure 100% compliance with global data privacy regulations (e.g., GDPR), internal controls, and local statutory requirements through secure data handling and administration.
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Market Intelligence: Conduct market surveys, monitor competitor activities, and provide feedback on emerging industry trends.
Education & Experience: Bachelor's Degree in Electronic Engineering or relevant discipline fresh graduate, OR, Diploma in Electronic Engineering or relevant discipline + minimum 2-4 years working experience in electronic component sales may be considered. Experience in handling regional business is a plus.
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Process all collection activities by prioritizing the cases and follow up according to client policies and procedures
To perform outbound calls with external customers for payment inquiries.
Manage bad debt provision, credit write-offs and credit suspensions when deemed appropriate, and coordinate with external collection agencies or lawyers on a case-by-case basis.
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Selling digital solutions to customers, focusing on volume, mix, and profitability targets for the assigned divisions.
Establishing and maintaining effective customer relationships (including customers’ Digital stakeholders) to understand customer their needs, promoting customer their understanding of full ABB’s complete product/systems/ services offering, and aligning with them to provide a solution.
Ensuring a positive customer experience throughout the sales process.
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Preparing sales plans using company ABB authorized tools.
Demonstrated experience in cybersecurity and other industrial digital solutions within industrial, infrastructure or energy sectors.
Understanding of industrial processes (O&G, power & water, offshore and other Energy industries segments) and ability to translate operational needs into digital solutions.
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Compliance, Privacy & Governance: Ensure 100% compliance with global data privacy regulations (e.g., GDPR), internal controls, and local statutory requirements through secure data handling and administration.
Continuous Improvement Mindset: Proactively identify and implement process enhancements to boost productivity, improve cost efficiency, and increase customer satisfaction in collaboration with the Team Lead / Manager.
Knowledge Management: Maintain and enhance operational documentation, including Job Aids, SOPs, and FAQs, ensuring they reflect current best practices and support accurate inquiry resolution.
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Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
Must possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail. Balance of following steps and using judgment.
The incumbent must be able to analyze received information and demonstrate excellent problem-solving skills by using a variety of resources. Utilize judgment to make the best recommendation to drive a positive customer experience.
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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Create/maintaining an updated HR Knowledge database; a common repository for HR policies, Standard Operating Procedures (SOPs), letter templates, forms and tools to promote operational consistency.
Monitor regulatory changes and assess policy implications.
Coordinate with Legal, Risk, and Audit teams to ensure compliance.
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