Help establish partnerships with cross-functional technology and design teams to integrate technology, operations, and solution requirements into solution strategies.
Create technical solutions, collaborate with Microsoft/ Solution Principle/ Partner to understand potential changes and user behaviours on relevant products, and coordinate with solution partners for comprehensive solution delivery and support.
Develop a deep understanding of product functionality and technology, proactively explore new Microsoft technologies and third-party components for innovative service offerings, compare and recommend advantageous solutions to clients, and pursue certification for the assigned learning/technology track
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Collaborate closely with the sales team to support strategic accounts and assist in qualifying business opportunities.
Analyze customer requirements and design suitable solutions, including preparing proposals and bill of materials (BOM).
Provide technical support throughout the sales cycle, including clarifying product features, advising on implementation, and ensuring tender compliance.
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Stay up-to-date with the company's new and existing products/services to facilitate sales efforts.
Identify customers' needs and create relevant sales presentations for the company's products/services.
Create, execute and maintain account plans for existing customers highlighting profile, share and value opportunities including strategy, goals, tactics and milestones.
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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10) Completes production plan by following schedule, accomplishing work results, establishing priorities, monitoring progress, updates schedules, resolving problems, reporting results of the processing flow on shift hand over reports.
11) Ensures operation of equipment by calling for repairs, evaluating new equipment and techniques.
12) Maintains safe and clean work environment by educating and directing personal on the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures.
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Administer the performance management system, including facilitating performance reviews, providing feedback to employees, and working with managers to develop performance improvement plans, driving employee development and productivity.
Maintain and update the HRIS system with accurate employee data, generating reports and analyzing trends to support HR decision-making and strategic planning.
Develop and implement HR policies and procedures, ensuring they are aligned with company goals and objectives, and effectively communicated to all employees.
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Prepare advanced samples, materials, equipment and other required tools for laboratory tests or development.
Perform comprehensive technical tests, analyse based on formulas and project requirements; tasks that require technical judgement.
Review and/or complete appropriate forms and documentation regarding research and development processes, tasks, results and conclusions. Draw conclusions and receive direction when required.
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Ensure Matcha products can scale by aligning with Procurement and Operations on ingredient quality, cost, supply stability, and store execution requirements.
Run product trials and validations (sensory and store trials) and refine Matcha products based on results and feedback.
Prepare SOPs and product documentation needed for consistent rollout across markets
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