Advertising & Media Planning: Jump right in and get hands-on with crafting smart media proposals and mapping out campaign strategies that make an impact.
Advertising Campaign Execution: Team up with the crew to roll out media campaigns smoothly — from the first brief to post-campaign reporting.
Data Monitoring & Analysis: Turn numbers into insights by tracking performance and spotting what’s working (and what’s not) for future improvements.
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Manage schedules, budgets, assets, and overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood, and executed upon.
Manage resource assignments to the project, and proactively identify resource challenges.
Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance.
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Advertising & Media Planning: Jump right in and get hands-on with crafting smart media proposals and mapping out campaign strategies that make an impact.
Advertising Campaign Execution: Team up with the crew to roll out media campaigns smoothly — from the first brief to post-campaign reporting.
Data Monitoring & Analysis: Turn numbers into insights by tracking performance and spotting what’s working (and what’s not) for future improvements.
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Creative Media Design – Design engaging posts, reels, posters, and digital flyers for business announcements, sales events, and new product launches.
Asset Organization – Maintain an orderly and organized digital library of all raw and edited visual assets for immediate marketing and store applications.
Order Fulfillment – Oversee daily incoming orders, including packaging and fulfillment processes.
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Display bakery items and products on shelves and counters to attract customers
Collaborate effectively with team members to achieve common goals, including assisting with stocktaking, inventory management, and daily store operations.
Handle customer complaints and resolve issues promptly and professionally, escalating complex situations to the supervisor when necessary
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Proactively follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
Maintain a thorough understanding of the company's products and services, as well as customer service policies and procedures, to provide accurate and helpful information to customers.
Assist in the development and maintenance of customer service knowledge base articles and FAQs to improve self-service options for customers.
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