- suite11-01 Kuala Lumpur WP Kuala Lumpur Malaysia 50000
Elite Advance Service Hiring! Work from Home Customer Service Officer in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl
MYR2,800 - MYR4,000 Per Month
KL City, WP Kuala Lumpur
Fresh Graduates
Hot Job
More than 40 have applied to this job
Posted
10 months ago • Closing
29 Jul 2026
More than 40 have applied to this job
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Working Location
Job Description
Requirements
- Diploma in any field; fresh graduates are encouraged to apply.
- Proficiency in both English and Mandarin languages, with excellent verbal and written communication skills.
- Demonstrated ability to articulate customer issues clearly and concisely.
- Possess a positive attitude and a strong commitment to providing exceptional customer service.
- Ability to work independently and remotely, managing time effectively to meet deadlines and service level agreements.
- Strong problem-solving skills and the ability to handle challenging customer interactions with empathy and professionalism.
- Willingness to learn and adapt to new technologies and customer service processes.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
- Document all customer interactions and resolutions in the company's CRM system, ensuring detailed and up-to-date records are maintained.
- Identify and escalate complex customer issues to senior team members or other departments as needed, ensuring timely resolution and customer satisfaction.
- Proactively follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
- Maintain a thorough understanding of the company's products and services, as well as customer service policies and procedures, to provide accurate and helpful information to customers.
- Assist in the development and maintenance of customer service knowledge base articles and FAQs to improve self-service options for customers.
- Participate in training and development programs to enhance customer service skills and knowledge, staying up-to-date on industry best practices.
Benefits
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
Skills
articulate issues
positive attitude
customer service
How to go to Elite Advance Service by MRT, LRT or other public transport?
Kuala Lumpur
Nearby Public Transportation
MRT - PASAR SENI
0.2 km
LRT - PASAR SENI
0.2 km
MRL - MAHARAJALELA
0.5 km
KTM - KUALA LUMPUR
0.5 km
MRT - MERDEKA
0.6 km
LRT - PLAZA RAKYAT
0.6 km
LRT - MASJID JAMEK
0.7 km
MRL - HANG TUAH
1.0 km
LRT - HANG TUAH
1.0 km
MRT - MUZIUM NEGARA
1.2 km
MRL - IMBI
1.4 km
KTM - BANK NEGARA
1.4 km
LRT - BANDARAYA
1.4 km
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