jobs in Elite Advance Service

Elite Advance Service Hiring! Work from Home Customer Service Officer in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

Customer Service Officer jobs

Customer Service Officer

MYR2,800 - MYR4,000 Per Month

KL City, WP Kuala Lumpur

Fresh Graduates
Hot Job
More than 40 have applied to this job
Posted 10 months ago • Closing 29 Jul 2026
More than 40 have applied to this job
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Working Location

  • suite11-01 Kuala Lumpur WP Kuala Lumpur Malaysia 50000

Job Description

Requirements

  • Diploma in any field; fresh graduates are encouraged to apply.
  • Proficiency in both English and Mandarin languages, with excellent verbal and written communication skills.
  • Demonstrated ability to articulate customer issues clearly and concisely.
  • Possess a positive attitude and a strong commitment to providing exceptional customer service.
  • Ability to work independently and remotely, managing time effectively to meet deadlines and service level agreements.
  • Strong problem-solving skills and the ability to handle challenging customer interactions with empathy and professionalism.
  • Willingness to learn and adapt to new technologies and customer service processes.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
  • Document all customer interactions and resolutions in the company's CRM system, ensuring detailed and up-to-date records are maintained.
  • Identify and escalate complex customer issues to senior team members or other departments as needed, ensuring timely resolution and customer satisfaction.
  • Proactively follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
  • Maintain a thorough understanding of the company's products and services, as well as customer service policies and procedures, to provide accurate and helpful information to customers.
  • Assist in the development and maintenance of customer service knowledge base articles and FAQs to improve self-service options for customers.
  • Participate in training and development programs to enhance customer service skills and knowledge, staying up-to-date on industry best practices.

Benefits

  • Annual Leave
  • EPF
  • Health Insurance
  • Medical Leave
  • SOCSO

Skills

articulate issues positive attitude customer service

How to go to Elite Advance Service by MRT, LRT or other public transport?

Kuala Lumpur

Nearby Public Transportation

All LRT MRT KTM Monorail
  • MRT - PASAR SENI

    0.2 km

  • LRT - PASAR SENI

    0.2 km

  • MRL - MAHARAJALELA

    0.5 km

  • KTM - KUALA LUMPUR

    0.5 km

  • MRT - MERDEKA

    0.6 km

  • LRT - PLAZA RAKYAT

    0.6 km

  • LRT - MASJID JAMEK

    0.7 km

  • MRL - HANG TUAH

    1.0 km

  • LRT - HANG TUAH

    1.0 km

  • MRT - MUZIUM NEGARA

    1.2 km

  • MRL - IMBI

    1.4 km

  • KTM - BANK NEGARA

    1.4 km

  • LRT - BANDARAYA

    1.4 km

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