Prepare and process personal financing applications efficiently and accurately, ensuring compliance with internal policies and regulatory requirements.
Maintain strong relationships with existing customers, identifying opportunities for cross-selling and up-selling of other bank products.
Resolve customer inquiries and complaints professionally and in a timely manner.
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Implement Engineering Change Order (ECOs) and deploy the changes to the next inline PIC (such as planner, purchaser, process engineer and Sales & Program dept.).
Check and ensure all required information for the TPD (items, BOMs, documents) and/or configuration change are provided and approved by the customer.
Support and participate in company continuous improvement program.
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Provide comprehensive explanations of product features, benefits, terms, and conditions to clients, ensuring full understanding and transparency.
Achieve individual and team sales targets for personal finance products and services as set by the bank.
Maintain a high level of product knowledge and stay updated on market trends, competitor offerings, and regulatory changes in the financial industry.
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