Prepare and process Personal Financing applications efficiently and accurately, ensuring compliance with all internal policies and regulatory requirements.
Build and maintain strong relationships with customers, providing ongoing support and addressing their inquiries or concerns.
Actively participate in sales campaigns, roadshows, and other marketing initiatives to promote Personal Financing products.
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Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
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Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
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To achieve monthly SOP of RM245K for PF & RM650K for PF-i as per allocated headcount
Working with team members to ensure sales target are achieved.
Conduct sales meeting with team members to review individual / team performance, sales activities & KPIs and to discuss other matters related to sales.
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Review and interpret process design rules and SPICE model documents, in order to create specification data for the Process Design Kit development.
Create and maintain test cases for Company's Process Design Kits / DRC / LVS and perform quality assurance checks to ensure error free deliveries to customers.
Create and update release notes and application notes, and to document any known limitations, issues, and solutions, in order to communicate relevant information on proper usage of the Process Design Kit components to customers.
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