To attend to customer complaints for all products the company marketed.
To carry out repair and trouble-shooting (if necessary) include stainless steel welding, PVC welding, erection, erection and dismantle of scalfolding, PLC reset and etc
Able to explain, communicate and provide training to customer on the system installed.
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Design and articulate how Aonic software architecture, including the Aonic Arc command-and-control platform, integrates with client applications and IT environments: cloud versus on-premise deployment, server setup, digital twin workflows, dashboards, and API/data integration with client systems.
Advise clients and their IT teams on network and infrastructure requirements for deployments, including connectivity (Wi-Fi/4G/5G), network security constraints, remote streaming, and centralized fleet operations.
Plan and lead product demonstrations (drone dock operations, robotics demos via remote controller and HDMI live streaming, and software walkthroughs), and maintain demonstration readiness, equipment, and backup material.
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Administrative & Operational Support- Manage inventory of trade materials (e.g Premiums, POSM)- Handle quotation sourcing, purchase requisitions, and documentation support
Reporting & Analysis- Compile and analyze trade campaign performance reports- Support in tracking budget usage, campaign ROI and provide insights to Trade Marketing Manager/Senior Manager