Align with Global Network Services team to incorporate company standards and preferred practices into local site network builds.
Ensure local/regional network infrastructure is properly monitored. Act as point of contact and Subject Matter Expert to respond to network incidents/service requests according to Service Level Agreements.
Partner with Security or Cyber Defense team to fix detected vulnerabilities with systems and users to maintain high security standard.
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Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
You will be responsible for installing, upgrading NI/Emerson OptimalPlus systems and performing various integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
You will be responsible for providing IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment. You will be responsible for supporting customer’s technical requests and troubleshoot technical issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems
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In conjunction with corporate IT Services facilitates deployment of infrastructure, including end point, networking hardware, servers, and storage solutions.
Recommends hardware and software solutions, including new acquisitions and upgrades.
Coordinate and manage vendors efficiently for IT services, projects or equipment procurement according to organizational requirements and in adherence with service level agreements.
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Coordinate across IT infrastructure domains (network, compute, storage, identity, endpoints, collaboration, and cloud) to plan delivery, manage dependencies, and ensure operational readiness.
Track progress across multiple workstreams; surface tradeoffs and drive timely decisions using data, dashboards, and concise written and verbal communication.
Identify and mitigate risks and blockers proactively; manage changes, escalations, and stakeholder expectations with recommended options and impacts.
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Provide day-to-day operational support, including monitoring platform health, troubleshooting issues, and managing escalations related to authentication, single sign-on, and access workflows.
Configure, enforce, and troubleshoot Imprivata OneSign policies across diverse applications, endpoints, and systems.
Act as the technical escalation point for all Imprivata OneSign incidents, working with vendors and internal teams to identify root causes and implement durable solutions.
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• Actively assist in annual IT Risk Assessment including the following: identification of all systems supporting key financial processes; assessment of controls (general and application) for key financial systems;
assessment and/or development of test procedures, including assessment of control testers.
• Maintain IT Risk Control Matrix to document all key financial systems, controls and testing procedures.
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