Analyze stock positions across internal inventories and distribution channels, assess business impact, and support inventory management activities.
Utilize order management and customer relationship management systems such as SAP, BOTs, Salesforce (SFDC), OCR technology and automation tools to improve operational efficiency and accuracy.
Ensure compliance with GxP regulations, SOPs, quality standards, documentation requirements, and audit readiness.
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Manage SAP transactions, including creation of batch and serial numbers, and perform Goods Receipt (GR) activities for incoming products and third-party purchases.
Coordinate shipment arrangements, including shipping instructions, vessel bookings, Bills of Lading, and delivery documentation.
Monitor payment collection prior to delivery and follow up with customers.
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Relationship Management Partners with wider customer care teams in region and relevant department or functions & builds trusted relationship through positive engagement keeping them apprised of insights, issues and opportunities. Participates in relevant calls, meetings and presentations as requested. Develops strong relationships at a cross enterprise level, partner across function with a customer-focused mindset.
Order Automation & Continuous Improvement Support order automation by maintaining high quality customer master data, supporting OCR training, onboarding customers to automation platforms, and tracking and resolving automation defects to improve efficiency, accuracy, and service delivery.
Bachelor’s Degree, Diploma, Post‑Graduate Diploma, or Professional Qualification in Business or a related field.
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You will be working in the Singapore Customer Intelligence Centre (SCIC), reporting to a Cluster Manager and will be collaborating with the multifunctional teams like Finance, Sales, and Product Supply teams across Asia Pacific markets.
Analyze stock positions across internal inventories and distribution channels, assess business impact, and support inventory management activities.
Utilize order management and customer relationship management systems such as SAP, BOTs, Salesforce (SFDC), OCR technology and automation tools to improve operational efficiency and accuracy.
Ensure compliance with GxP regulations, SOPs, quality standards, documentation requirements, and audit readiness.
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