Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Preparation and monitoring relating to data collection and data updating/reporting comprising design, work schedule, labor schedule, material schedule, machinery schedule, cost and other schedule.
Support the livestream production team by managing on-screen graphics, lower thirds, and other visual elements as directed by the producer or director.
Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.