Data Analytics & Dashboards: Extract and interpret operational data using statistical methods; build dashboards and reports to identify trends, mitigate risks, and optimize processes.
People Leadership & Capability Development: Lead, coach and develop People Operations leaders and teams across SEA, fostering a high-performance culture, strengthening leadership capabilities and building an engaged, accountable and collaborative workforce.
Settlement operations with each partner, the safeguarding of investor assets and records on doit's side, and the contingency arrangements that protect them if doit cannot carry out its operations.
Process Automation & Continuous Improvement: Partner with cross-functional teams to drive P2P process standardization, advocate for new digital tool adoption, and guide specialists in continuous improvement (CI) initiatives.
Working with NCM team, define joint improvement plans with Customers to enhance Nestle's ability to "Win In Every Store" (WIES), supported by CFSC methodology.
Coach team leads and senior analysts on case decision quality, investigative rigour and escalation judgment. Build a bench of leaders within the team, not just individual contributors.