Promote Lalamove’s Driver-Refer-Driver programme to external drivers and potential referrers, clearly explaining its benefits, mechanics and eligibility requirements.
Analyse product performance through data analysis, user behaviour tracking, and operational metrics to identify improvement opportunities and inform product roadmap decisions
Drive tooling and process improvement: Evaluate, set up and drive adoption of operational tools — product analytics, developer tooling, support platforms — and automate workflows to reduce toil.
Synthesise operational insights into recommendations for Product Managers and programme leadership, influencing investment priorities, governance improvements and delivery strategy
Risk Control & Compliance Guardrails: Work closely with the Compliance, Legal and Risk teams to ensure all product features and operational activities meet regulatory requirements.