- North Bridge Road Downtown Core Central Region (Singapore) Singapore
Hatch Asia Consulting Pte Ltd Hiring! Full Time Assistant Operations Manager in Central Region (Singapore), Earn up to SGD 8,000 - Ricebowl
Assistant Operations Manager
Hatch Asia Consulting Pte Ltd
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Job Description
Responsibilities
ROLE SUMMARY
This position provides key support to the Operations Manager in the oversight of end-to-end daily operations spanning ocean, air, rail, warehousing, and land transport. It carries delegated authority to assume full leadership of the department during the Operations Manager’s absence.
ROLE RESPONSIBILITIES
Supervise full shipment lifecycle: booking follow-ups, milestone tracking, and seamless handovers across ocean, air, barge, rail, and road transport modes
Ensure all jobs progress without delay.
Monitor and enforce compliance with all company SOPs including Email Communication, Operational Workflow, Office Work Environment and conduct daily checks on email hygiene, subject-line discipline, and documentation standards.
Ensure all client emails are acknowledged and responded to within 24 hours, with urgent matters addressed immediately
Review customer communication, completeness, and mandatory information
Oversee the customer invoicing process ensuring non-project invoices are issued within 4 working days and project invoices within 7 days of job completion.
Verify that all required billing inputs (PO,job ref, costs, supporting docs) are captured early and accurately.
Review supplier invoices and flag discrepancies promptly
Coordinate the quotation process including standard company terms and clauses.
Enforce RFQ timelines and accuracy in submission.
Prepare daily, weekly, and monthly operational reports including shipment status, billing status, exception logs, and KPI dashboards.
Present operational performance data to the Operations Manager and support management review meetings
Assign and reassign daily tasks among Operations Executives
JOB REQUIREMENTS
Minimum5-7 years of hands-on experience in freight forwarding and logistics operations, with at least 2-3 years in a supervisory or team lead role.Experience across multi-modal transport (ocean, air, barge, rail, land) required. Experience in dry docking operations and cruise logistics an added advantage
Demonstrated ability to supervise, mentor, and develop operations staff. Experience in task allocation, performance monitoring, and on-the-job coaching
Excellent analytical and trouble shooting abilities. Capable of identifying issues, implementing solutions, and preventing recurrence
Professional attitude, integrity, accountability, confidentiality, and ability to work under pressure.Flexibility to work outside standard hours during peak operational periods
“
Unifying Purpose, Shaping Careers
” – We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.
We aim to champion the best talent management practices, partnering with our clients to identify, assess, and assimilate talents to help our clients achieve their organizational goals. Within our ecosystem, we strive to improve our practices through continuous innovation, combining both the science and art of talent acquisition, incorporating digital solutions, and providing insights that rely on researched-backed practices that result in making and improving the people-decisions we make as a whole.
This position provides key support to the Operations Manager in the oversight of end-to-end daily operations spanning ocean, air, rail, warehousing, and land transport. It carries delegated authority to assume full leadership of the department during the Operations Manager’s absence.
ROLE RESPONSIBILITIES
Supervise full shipment lifecycle: booking follow-ups, milestone tracking, and seamless handovers across ocean, air, barge, rail, and road transport modes
Ensure all jobs progress without delay.
Monitor and enforce compliance with all company SOPs including Email Communication, Operational Workflow, Office Work Environment and conduct daily checks on email hygiene, subject-line discipline, and documentation standards.
Ensure all client emails are acknowledged and responded to within 24 hours, with urgent matters addressed immediately
Review customer communication, completeness, and mandatory information
Oversee the customer invoicing process ensuring non-project invoices are issued within 4 working days and project invoices within 7 days of job completion.
Verify that all required billing inputs (PO,job ref, costs, supporting docs) are captured early and accurately.
Review supplier invoices and flag discrepancies promptly
Coordinate the quotation process including standard company terms and clauses.
Enforce RFQ timelines and accuracy in submission.
Prepare daily, weekly, and monthly operational reports including shipment status, billing status, exception logs, and KPI dashboards.
Present operational performance data to the Operations Manager and support management review meetings
Assign and reassign daily tasks among Operations Executives
JOB REQUIREMENTS
Minimum5-7 years of hands-on experience in freight forwarding and logistics operations, with at least 2-3 years in a supervisory or team lead role.Experience across multi-modal transport (ocean, air, barge, rail, land) required. Experience in dry docking operations and cruise logistics an added advantage
Demonstrated ability to supervise, mentor, and develop operations staff. Experience in task allocation, performance monitoring, and on-the-job coaching
Excellent analytical and trouble shooting abilities. Capable of identifying issues, implementing solutions, and preventing recurrence
Professional attitude, integrity, accountability, confidentiality, and ability to work under pressure.Flexibility to work outside standard hours during peak operational periods
“
Unifying Purpose, Shaping Careers
” – We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.
We aim to champion the best talent management practices, partnering with our clients to identify, assess, and assimilate talents to help our clients achieve their organizational goals. Within our ecosystem, we strive to improve our practices through continuous innovation, combining both the science and art of talent acquisition, incorporating digital solutions, and providing insights that rely on researched-backed practices that result in making and improving the people-decisions we make as a whole.
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