Diagnose and troubleshoot facility system issues; coordinate effectively with in-house technicians, external vendors, and specialists to implement timely resolutions and root-cause corrective actions.
Prepare business milestone reports and operational updates by consolidating inputs across teams into structured, accurate, and timely reporting outputs that support execution tracking and visibility.
Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner.
You will also identify gaps in workflows, SOPs and operational processes, recommend practical improvements, and coordinate their implementation with stakeholders.
Assist in monitoring project performance through reporting, dashboards, KPI tracking, risk/issue management, and contribute to process standardization and continuous improvement initiatives.
Assure quality of all sales related information pertaining to organization, proposals, commercial documents, costing sheets, vendors/partners information etc are kept in central document system storage and update if necessary.
Foster a culture of continuous improvement, encouraging experimentation, agility, and cross-functional collaboration to solve complex operational challenges.
Own people management processes such as pulse checks, 1:1 check-ins, organisational effectiveness surveys and 360-degree feedback — synthesising feedback and reporting takeaways to leadership.