Manage and monitor appointed service providers and contractors, including cleaning, security, pest control, maintenance and other operational services, to ensure compliance with contractual requirements and required service standards.
Partner with Product and Engineering teams to enhance platform capabilities, improve system efficiency, and develop scalable, competitive industry solutions and best practices that can be replicated across markets and verticals.
Manage IT risk, security, continuity and compliance with global IT standards for site technologies, actively monitoring controls, dependency and lifecycle risks, coordinating with central security and infra teams, and ensuring that infra, OT and application changes remain within approved guardrails and support inspection readiness and business resilience.
Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.
User Engagement & Requirement Tracking: Interface with business users to understand their workflow scenarios, track user experience, handle issue reports, and monitor feature request progress. Document common issues and best practices to build reusable guidelines and case studies.
Act as the designated point-of-contact and primary responder to receive alerts from the Security Operations Centre (SOC) team upon detection of potential incidents, ensuring effective coordination and execution of necessary response actions.