Work with the Marketing team on GTM and materials (audience / selling points / pacing), align metric definitions and user tag requirements with the Data team, and align campaign rules and messaging with Risk Control & Compliance.
User Engagement & Requirement Tracking: Interface with business users to understand their workflow scenarios, track user experience, handle issue reports, and monitor feature request progress. Document common issues and best practices to build reusable guidelines and case studies.
Provides regular progress update to key stakeholders and management, and escalate issues for resolution in a timely manner and participates in annual workplanning and manage the estimation of budget for new demands.
Collaborationinto Soft Services Lead and Soft Service Category Managers for the service commodityand rolling out new initiatives / process improvements
Collaboration into Soft Services Lead and Soft Service Category Managers for the service commodity and rolling out new initiatives / process improvements