About HSBC Electronic Data Processing (Malaysia) Sdn. Bhd.

Who We Are

HSBC Electronic Data Processing (Malaysia) Sdn Bhd (HSBC HDPM) is one of HSBC’s Global Service Centres (GSC), operating across eight countries as an integral part of the bank’s global operations network.

Established in July 2002, HSBC HDPM commenced operations in Cyberjaya in 2003 before moving into its purpose-built office at Menara IQ, Tun Razak Exchange, Kuala Lumpur, in 2022.

Initially supporting UK banking operations, we have evolved into a comprehensive business services hub serving customers across 39 markets in Asia Pacific, Europe, North America, Latin America, and the Middle East. Our multilingual teams provide support in four languages: English, Cantonese, Mandarin, and Bahasa Malaysia.

What We Do

Our Global Service Centre teams play a vital role in delivering exceptional experiences for customers and colleagues while supporting HSBC’s business strategy. We provide a wide range of financial and professional services, including retail banking transactions, customer support through contact centres and digital platforms, payment processing, credit application services, financial crime screening and risk prevention, trade finance operations, and global markets and securities services.

Through our expertise, dedication, and commitment to service excellence, we help HSBC deliver reliable, efficient, and high-quality banking services to customers worldwide.