Invest in the future. Evaluate and propose CAPEX projects, such as warehouse automation, MHE and facility upgrades, backed by robust ROI analysis and business cases.
Resolve Business Pain Points: Proactively address critical issues such as high shrinkage, out-of-stocks, and delivery delays by proposing and implementing systematic solutions that encompass process, system, and mechanism improvements.
Stakeholder Leadership: Lead internal operations teams, manage vendor relationships, andact as the primary operational liaison for key organizational events.
Perform the daily reconciliation for trades, positions across internal systems and external custodians/depositories, ensuring completeness and accuracy
Ensure adequate backup and deputy coverage within the team so that order processing, invoicing, e-invoicing, shipping documentation, and customer service activities continue without disruption during staff absence or peak workload periods
Manage daily workflows for eKYC manual onboarding reviews, AML/CFT name screening reviews (both eKYC and non‑eKYC), OCR amendment assignments, and enhanced due diligence (EDD) submissions and approvals.
Act as senior escalation point for complex operational issues, cross-functional dependencies and matters requiring management judgement or stakeholder alignment.