Stakeholder alignment: Work closely across country leads and cross-functional teams to socialise, refine, and land seller programmes.
User growth initiatives: Support the end-to-end planning and execution of user growth initiatives for GrabMall, ensuring cross-functional alignment between Ops, Product, and relevant teams.
Ecosystem cross-selling: Contribute to strategies that convert the existing Grab user base into active GrabMall shoppers through high-context placements.
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Understand market insights and propose an activation plan — conduct market surveys, track user behaviour, competitor landscape and category trends, and turn findings into account-growth or activation recommendations.
Identify gaps and propose solutions — proactively pinpoint operational, process, or resourcing shortcomings across the four lines and present actionable, data-backed recommendations.
Reporting and post-mortem — deliver regular performance and account reports, evaluate campaign/project/event outcomes, and derive learnings to continuously improve operational effectiveness.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Identify opportunities for process optimization and implement improvements to enhance workshop efficiency and workflow effectiveness.
Manage supplier relationships, negotiate service agreements, and coordinate warranty claims with equipment providers.
Engage with customers to understand service and product requirements, address concerns, and provide effective solutions to meet customer expectations.
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Floor Decision-Maker: Serve as the authoritative operational decision-maker on the plant floor, resolving line bottlenecks, resource imbalances, and process snags proactively.
Master Scheduling: Translate sales demand and commercial orders into executable weekly and monthly production schedules (allocating machine hours, line tooling, batch sizing, manpower shifts, and rostered runs).
Yield & Waste Containment: Track and optimize batch yield, raw material variance, and packaging scrap day by day, driving down unplanned downtime and keeping overtime well-planned.
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Monitor process health through dashboards and reporting tools; present performance insights and risk indicators to senior leadership and the client.
Serve as the senior IBM point of contact for the client, building trusted relationships at operational and management levels.
Lead and facilitate governance meetings — including weekly operational reviews, monthly business reviews, and quarterly executive briefings — preparing agendas, issue logs, and action trackers.
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Identify opportunities for process optimization and implement improvements to enhance workshop efficiency and workflow effectiveness.
Manage supplier relationships, negotiate service agreements, and coordinate warranty claims with equipment providers.
Engage with customers to understand service and product requirements, address concerns, and provide effective solutions to meet customer expectations.
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Special Handling & Equipment: Direct the handling and build-up of odd-sized or special cargo, and manage unit load device (ULD) inventory, warehouse ops, and ground equipment.
Regulatory Compliance & Audits: Ensure all shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits.
Disruption & Claim Management: Act as the escalation point for flight delays, damaged cargo, and operational disruptions, implementing swift recovery plans and managing customer claims.
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We are currently looking for a talented Delivery Platform Operations Manager to join our team and support MOMOYO, one of the business entities under our group's business operations.
This position will be primarily focused on managing MOMOYO’s food delivery platform operations, including GrabFood, ShopeeFood, Foodpanda, and other relevant platforms. You will be responsible for driving delivery sales and order growth, managing platform partnerships and promotions, monitoring business performance, and leading the delivery operations team to achieve overall business targets.
The ideal candidate should have strong hands-on experience in food delivery platforms, e-commerce or platform operations, with a proven ability to manage sales performance, optimise platform operations, and lead a team.
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Special Handling & Equipment: Direct the handling and build-up of odd-sized or special cargo, and manage unit load device (ULD) inventory, warehouse ops, and ground equipment
Regulatory Compliance & Audits: Ensure all shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits
Disruption & Claim Management: Act as the escalation point for flight delays, damaged cargo, and operational disruptions, implementing swift recovery plans and managing customer claims
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To prepare and monitor annual maintenance budgets (CapEx & OpEx) and provide maintenance reports to HQ management.
To perform any ad-hoc tasks as and when assigned by the Superior.
To conduct regular site visits to cinema branches nationwide for audits, inspections, and technical evaluations. (On-call to provide remote technical support for all branches during critical breakdowns or emergencies.)
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Support resource planning, billing coordination and departmental administration, including tracking project spend, monitoring resource needs, coordinating onboarding logistics, maintaining project records and ensuring administrative deliverables are completed on time.
Provide support and advisory for ongoing AML Operations activities, including SLA monitoring, operational issue tracking, process improvement, change management and coordination of new service onboarding or process migration activities.
Prepare management updates, project dashboards, performance metrics and governance reporting for the Head of AML Operations and relevant stakeholders, ensuring clear visibility of progress, risks, issues, decisions and next steps.
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