Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing.
Analyze sales data regularly to support operational analysis, adjust strategies and propose optimizations based on performance metrics.
Ensure that all operational practices and website content comply with relevant laws, regulations, and company brand guidelines.
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At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
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At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
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To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)
Responsible for customer services function, customer retention and cross selling in cooperation with M&S into the country/branch.
Work closely with partners and Sales Team to define necessary product to achieve the targets budgeted.
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Investigate stock discrepancies, identify root causes, and implement corrective and preventive actions.
Oversee Shopee and other e-commerce platform returns, including receiving, unpacking, inspecting, and verifying returned items against the original orders.
Record and maintain photos, videos, order details, and product condition evidence for wrong-item, substituted-item, damaged-item, or missing-accessory cases.
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Professionals doing an Operations Executive job is largely responsible for that particular part of the workplace that instantly manages the entire operations and also looks after the maintenance of equipment and facilities.
Has to report to various parts of the organization in which he or she works at like Chief Operations Officer, Facilities Executive etc