Develop and continually update the framework, procedures, processes and documentation for operations in accordance with customer requirements and best practices.
Ensure operational reports (periodic and ad-hoc) are delivered accurately and timely.
Ensure strict compliance to the agreed operational SLA.
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Reporting and Analytics: Lead strategic planning by gathering relevant data and performing sales, revenue, and cost analyses. Prepare and deliver insightful reports and dashboards to management for informed decision making and tracking of KPIs.
Industry Knowledge Expert: Keep up with the latest industry & market trends, best practices, and regulatory developments in the payment sector, and provide recommendations for process and system enhancements
Bachelor's degree in Business Administration, Operations Management, Science or other related field
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Leading and empowering boutique support teams to deliver operational excellence, ensuring policies, procedures, and controls are consistently executed across sales, stock management, after-sales service, and boutique operations.
Managing team rosters, vendor relationships, and boutique procurement activities to ensure smooth and efficient boutique operations.
Collaborating with stakeholders to provide clarity on operational processes and support sound decision-making that balances client needs with brand priorities.
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Maintain accurate and up-to-date records of operational activities in compliance withcompany policies and procedures.
Implement appropriate financial security arrangements and identify opportunities for costoptimisation.
Monitor and manage oil product supply and inventory across the Asia-Pacific region,ensuring timely updates on cargo status, effective scheduling, and riskmitigation.
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