Lead incident management, root cause analysis (RCA), and problem resolution activities in adherence to ITIL processes including Incident, Problem, and Change Management.
Oversee IT asset management, ITSM governance, and administration of the ITSM platform (Ivanti Neurons), including user access management, SLA monitoring, reporting, and operational support.
Collaborate with internal teams and vendors to drive continuous service improvement initiatives and ensure timely resolution of critical operational issues.
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To ensure compliance with Jabatan Tenaga Kerja (JTK) Minimum Standards of Housing, Accommodations and Amenities Act 1990 (Act 446), liaise with JTK for certification / inspections and oversee repairs, renovations and living conditions.
Check to ensure generic, store-specific planograms and category flows are implemented/maintained
Check shelf-health is implemented and maintained. Provide feedback to clients on slow/fast sellers and recommend appropriate actions to achieve sales targets
Ensure proper management of stock in stock rooms
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To ensure compliance with Jabatan Tenaga Kerja (JTK) Minimum Standards of Housing, Accommodations and Amenities Act 1990 (Act 446), liaise with JTK for certification / inspections and oversee repairs, renovations and living conditions.
Core Responsibilities• Data Automation: Audit current manual data entry processes and develop automated workflows to reduce human error and save time.• Dashboard Development: Design and implement interactive dashboards to monitor critical shipping KPIs (e.g., vessel performance, port congestion, or service reliability).• Tool Integration: Utilize various IT tools to extract, transform, and load (ETL) data from multiple maritime platforms.• Stakeholder Collaboration: Work closely with the Operations team to understand their reporting needs and translate them into technical solutions.• Training & Handover: Create simple documentation to ensure the team can maintain and update the dashboards after the internship period.
Technical Requirements• Data Visualization: High proficiency in Power BI, Tableau, or similar BI tools.• Advanced Excel: Mastery of Power Query, Pivot Tables, and complex formulas (VBA/Macros knowledge is a plus).• Data Management: Basic understanding of SQL or data structures.• Coding (Optional): Familiarity with Python or R for data manipulation is an advantage.
Education & Soft Skills• Currently enrolled in or a recent graduate of Data Science, IT, Supply Chain, or Engineering.• Strong analytical thinking and the ability to solve complex problems.• Excellent communication skills to explain technical data to non-technical staff.• A proactive, "self-starter" attitude.
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Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures
Process outbound material according to the latest processes and procedures
Carry out any administrative task that is required for the Service Centre
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To ensure the urgent orders are promptly recorded and distributed to the respective zones. A daily reconciliation should be carried out to ensure all copies are accountable for.
To input all arrivals and release for sales promptly to ensure continues supply of goods for picking.
To ensure proper and systematic filing of all processed documents for future reference.
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