Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
Act as partner to junior team members (COO and intern) in training them to understand the basic processes and guidelines.
Pro-actively proposing ideas/recommendations to enhance processes for increased efficiency in service delivery.
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All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
Act as escalation point for the Transaction Management oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Ensure complete submission of the Invoicing Setup evidences (external sources and check lists duly filled in) in line with the time frame set by the Team Manager.
Ensure invoices are approved in sufficient time to meet Client Service Level Agreement. Run final complex invoices and prepare electronic results for distribution.
Escalate all invoice issues (i.e. late delivery, adjustments, etc.) as per employee guidelines.
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Ensuring effective controls and processes are implemented & managed by all Fund Accountants in order to maintain accurate records within the Funds business
Identify business risks and ensure that relevant controls and governance are in place. This entails (but not limited to) to supporting the Team Manager in ensuring proper planning (ie. resources, competencies) for seamless daily operations
Acting as coach and mentor to new and current team members and involves in training new members.
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