Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirementsSupport the execution of cross-functional projects assigned by management and undertake additional duties as required
Degree in Business Administration, Management, Science, or equivalent2 to 5 years of experience in business operations or client management, preferably in fast-paced, cross-functional environments
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Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
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Support Retail Chemist Prescription Audit (RCPA) program enrollment and assist in cleansing Master Customer List (MCL) customer data to maintain accuracy and data integrity across systemsBuild and improve existing data processes and establish a virtual repository center to strengthen data management capabilities across the commercial team
Collaborate with the sales force and cross-functional teams to ensure data accuracy and alignment, and provide broader team support during absences or when assigned by managementAdministrative duties and coordination tasks as required
Bachelor's Degree in any discipline, with a preference for Data Analytics, Computer Science, or Business Administration
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Work closely with leadership and key teams to align priorities, provide project visibility, and remove bottlenecks.
Analyze current product preparation workflows and identify opportunities to streamline and reduce in-store complexity
Develop, test and standardize best practice SOPs for product execution and rollout, including but not limited to product launch management, own end to end product launch process and commercialisation timeline
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Work closely with leadership and key teams to align priorities, provide project visibility, and remove bottlenecks.
Analyze current product preparation workflows and identify opportunities to streamline and reduce in-store complexity
Develop, test and standardize best practice SOPs for product execution and rollout, including but not limited to product launch management, own end to end product launch process and commercialisation timeline
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Respond to billing-related inquiries and disputes, providing clear and timely resolutions.
Support the integrity of billing data to ensure compliance with audit and reporting requirements.
Validate sales simulation, sales orders, contracts, and related documentation (e.g., quotations, approvals) to ensure completeness, accuracy and compliance with company policies and procedure.
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Respond to billing-related inquiries and disputes, providing clear and timely resolutions.
Support the integrity of billing data to ensure compliance with audit and reporting requirements.
Validate sales simulation, sales orders, contracts, and related documentation (e.g., quotations, approvals) to ensure completeness, accuracy and compliance with company policies and procedure.
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