Respond to billing-related inquiries and disputes, providing clear and timely resolutions.
Support the integrity of billing data to ensure compliance with audit and reporting requirements.
Validate sales simulation, sales orders, contracts, and related documentation (e.g., quotations, approvals) to ensure completeness, accuracy and compliance with company policies and procedure.
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Respond to billing-related inquiries and disputes, providing clear and timely resolutions.
Support the integrity of billing data to ensure compliance with audit and reporting requirements.
Validate sales simulation, sales orders, contracts, and related documentation (e.g., quotations, approvals) to ensure completeness, accuracy and compliance with company policies and procedure.
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To design, implement, and monitor new or enhanced operational processes and standard operating procedures (SOPs) specifically aimed at preventing stock loss and improving inventory control.
To prepare comprehensive weekly, monthly, and annual reports, including key performance indicators (KPIs), trend analysis, and strategic recommendations for senior management.
To coordinate and prepare detailed materials (including data slides and action item lists) for high-level management and operational review meetings.
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Liaise with customers, shipping lines, overseas agents, hauliers, and port authorities to ensure smooth shipment coordination and provide timely shipment updates.
Coordinate closely with internal departments, including Sales, Customer Service, Finance, and Warehouse, to ensure efficient operational workflow.
Ensure accurate and timely data entry, shipment records, and billing in compliance with company procedures.
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Provide day-to-day guidance and support to junior team members.
Onboarding and training future new team members, sharing best practices and SOPs.
Work closely with the team leads to identify workflow gaps and suggest improvements. Bring fresh ideas to the table that would improve overall team efficiency and expanding revenue opportunities.
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Team player with a proactive and positive attitude
Preferred Bachelor's Degree in a related field. Equivalent qualifications and relevant working experience will also be considered.
Candidates with 1–3 years of experience in Customer Success, Procurement, Operations, Account Management, Supply Chain, or B2B Support will have an added advantage.
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Liaise with customers, drivers and suppliers for transportation coordination, POD collection and transportation cost data management.
Execute transportation SOP and system operations to improve operational efficiency, resource utilization and cost control.
Experienced in logistics, supply chain or land transportation coordination, familiar with FTL, store delivery and cross-border transportation operations
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