Ensure offshore personnel training, regulatory compliance, competency, and readiness requirements are established and achieved.
Work with the Operations Lead and Project Managers on crew selection, evaluations, preparedness, competency performance, and improvement opportunities.
Monitor equipment readiness and support the reporting of operational KPIs defined by the Service Excellence Lead.
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As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
This role plays a critical part in delivering a professional and customer-oriented experience while supporting enrollment growth and operational accuracy.
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Avares (M) Sdn Bhd is seeking a dedicated and detail-oriented Operations Support Executive to join our team in Seri Kembangan, Selangor. This full-time role is essential to ensuring smooth and efficient daily operations. You will support various departments, manage administrative tasks, and contribute to process improvements.
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Avares (M) Sdn Bhd is seeking a dedicated and detail-oriented Operations Support Executive to join our team in Seri Kembangan, Selangor. This full-time role is essential to ensuring smooth and efficient daily operations. You will support various departments, manage administrative tasks, and contribute to process improvements.
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Provide strategic and operational procurement support to business stakeholders (product owners, service owners) across worldwide locations
Execute commercial and contractual sourcing events, including negotiations and RFXs/tenders, securing competitive costs and favorable terms while mitigating proportional contractual risks
Prepare reports and presentations to communicate sourcing outcomes and savings to management
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Safeguard store health standards and operational SLAs, proactively monitoring and optimizing key metrics (LSR, NFR, Chat Response Rate) to mitigate platform penalties and ensure account longevity.
Optimize inventory integrity and cross-channel stock allocation, working closely with warehouse teams to manage data syncing and prevent overselling during peak traffic spikes.
Analyze comprehensive performance data, evaluating traffic sources, conversion funnels, and fulfillment efficiency to generate actionable insights and optimize overall store growth.
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Investigating reported grievances and whistleblowing complaints including recording statements from witnesses and evaluation of evidence for disciplinary action
Research on employment laws, both local and overseas.
Assist in drafting of employment contracts for SDP Group operational jurisdictions and advise on employment laws / regulations
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Ensure accurate updates of material transfers, charge-outs, and good receipts in SAP system to maintain inventory integrity and operational efficiency.
Liaise with logistics team to manage customer orders and ensure compliance with incoterms.
Supervise 3rd party warehouse material flow and communicate for the picking and packing requirement.
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To ensure the urgent orders are promptly recorded and distributed to the respective zones. A daily reconciliation should be carried out to ensure all copies are accountable for.
To input all arrivals and release for sales promptly to ensure continues supply of goods for picking.
To ensure proper and systematic filing of all processed documents for future reference.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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