Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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Special Handling & Equipment: Direct the handling and build-up of odd-sized or special cargo, and manage unit load device (ULD) inventory, warehouse ops, and ground equipment.
Regulatory Compliance & Audits: Ensure all shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits.
Disruption & Claim Management: Act as the escalation point for flight delays, damaged cargo, and operational disruptions, implementing swift recovery plans and managing customer claims.
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Strong organizational skills and attention to detail.
Excellent communication skills (written and verbal) and customer-facing experience.
Proficiency with Microsoft Office (Excel, Word); experience with ERPs (SAP, Oracle, Microsoft Dynamics, NetSuite) and CRM tools (Salesforce, HubSpot) is a plus.
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Support Retail Chemist Prescription Audit (RCPA) program enrollment and assist in cleansing Master Customer List (MCL) customer data to maintain accuracy and data integrity across systemsBuild and improve existing data processes and establish a virtual repository center to strengthen data management capabilities across the commercial team
Collaborate with the sales force and cross-functional teams to ensure data accuracy and alignment, and provide broader team support during absences or when assigned by managementAdministrative duties and coordination tasks as required
Bachelor's Degree in any discipline, with a preference for Data Analytics, Computer Science, or Business Administration
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Follow up with origin / local offices on shipment status
Collect all commercial and shipping documents from the customer or origin office well in advance of shipment execution
Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
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Prepare and maintain monthly operational reports, including P&L statements and Net Trading Square Footage reports.
Provide administrative support for Store Operations by managing stationery procurement, maintaining store contact records, and coordinating courier correspondence.
Prepare monthly Store Manager duty rosters and support operational planning activities.
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Brixsten Academy is a trusted learning centre in Klang Valley dedicated to helping students excel in their IGCSE and A-Level examinations through personalized and customized teaching approaches.Since 2015, we have built a strong academic foundation grounded in educator excellence, personalized learning pathways, and a deep commitment to student growth. We believe every student is unique, and our relationship-centric approach supports students to achieve strong academic outcomes while building confidence, character, and long-term capability. Our culture is guided by four core principles.Relationship-Centric: We build strong, respectful partnerships with students, parents, and educators.Committed: We are dedicated, responsible, and strive for excellence in all that we do.Supportive: We foster a collaborative environment where everyone helps each other grow.Learn & Grow Together: We continuously improve and progress as one academic community.
The Position
As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
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Coordinate with transportation providers, suppliers, and internal stakeholders regarding shipment schedules.
Ensure all warehouse documentation, including Delivery Orders (DO), Goods Receipt Notes (GRN), transfer documents, and inventory records, is accurate and up to date.
Investigate and resolve inventory discrepancies, damaged goods, and shipment issues promptly.
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Coordinate effectively with internal stakeholders including Sales, Regional Teams, Trade Marketing, VM Planning, Agencies, and Vendors to ensure smooth execution.
Ensure all branding and event executions comply with company guidelines and Corporate Identity standards.
Prepare and conduct event/roadshow operational briefings with internal teams, promoters, agencies, and vendors.
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Assists in providing seamless end-to-end solutions considering local languages, working times and optimal delivery mode for the geography / sub- geography needs.
Assists in building and maintaining relationships with key stakeholders including employees, managers, and internal HR teams to ensure effective communication and collaboration within the region for a geography.
Delivers support to employees and managers through defined channels (e.g. onsite / call) to efficiently execute processes and advise on human resources policies and procedures.
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