Troubleshoot and resolve technical issues related to Microsoft 365 services
Promote use of Microsoft 365 and provide support end users with Microsoft 365 tools
Consult and train users and business departments on how to effectively and efficiently use Microsoft 365 features to optimize business processes (Copilot, Teams, Power Automate, ...)
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Serve as the main point of contact for client service inquiries and service updates, dispatch service teams for in-house technician & sub-con efficiently to client sites.
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