Perform deep troubleshooting of complex faults using packet capture, flow analysis, and device-level diagnostics, acting as the senior hands-on responder for network incidents through to root cause and permanent fix.
Legacy Footprint Transformation: Identify underperforming or traditional branch profiles and lead their strategic transformation. Re-engineer traditional operating structures by removing manual, high-cost teller/vault processes and re-profiling legacy spaces into lean, automated, service-driven digital hubs. (Note: This excludes the execution of physical branch closures).
Lead project management activities, ensuring timely and cost-effective delivery of structured cabling, aligned with business operations such as office move-ins or expansion schedules.