Oversee service delivery, including SLAs, reporting, and escalation, particularly for Singapore local projects.
Ensure O&M-related billing and payment schedules are followed, and work with Sales teams to upsell Univers’ products and services where appropriate.
Understand the basics of cloud technologies and microservices, and clearly explain product features to customers while translating requirements back to technical and sales teams.
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Coordinate with consultants, subcontractors, suppliers, and internal teams to ensure smooth project execution and timely resolution of technical matters.
Provide technical support and site supervision to ensure works are carried out in accordance with approved drawings, specifications, quality standards, safety requirements, and operational requirements.
Assist in the preparation and submission of technical documents, method statements, commissioning reports, progress reports, and other project-related documentation.
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