Identifying root causes, trends, and process gaps, and driving improvements to reduce recurring billing issues and rework
Collaborating with cross-functional teams including Finance, Sales, Legal, Credit Management, Product Management, and Service Desks to achieve timely case resolution
Managing multiple disputes and prioritiese effectively while maintaining service quality and operational performance standards
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Agile and Scrappy, capable of accelerating onboarding processes to bring new services to market faster than competitors.
Partner/Merchant Onboarding: Lead the end-to-end onboarding journey for new digital merchants, ensuring high velocity from contract signing to go-live.
Scout and secure anchor partners and long-tail merchants (gaming, productivity, lifestyle) to diversify the billing portfolio for partner growth
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Identifying root causes, trends, and process gaps, and driving improvements to reduce recurring billing issues and rework
Collaborating with cross-functional teams including Finance, Sales, Legal, Credit Management, Product Management, and Service Desks to achieve timely case resolution
Managing multiple disputes and prioritiese effectively while maintaining service quality and operational performance standards
...