Escalate structural issues, risks, and recurring defects to the appropriate management
Lead resolution of first-level escalations related to Billing Management (e.g., cancelling invoices, correcting invoices, managing open items, performing manual reconciliations)
Collaborate with the process management team to drive continuous improvement of underlying processes in Billing Management (e.g., invoice creation posting receivable entries and revenue, invoice cancellation, invoice reconciliation), Service Charging (e.g., service mark-up calculation, service and intercompany invoice creation) and Accounts Receivable Sub-Ledger Management (e.g., ledger closing, performance and monitoring of Accounts Receivable aging, management reporting, cash flow forecasting, invoice status monitoring)...
Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence
Escalate structural issues, risks, and recurring defects to the Team Lead / appropriate channels
Contribute to continuous improvement of underlying processes in Billing Management...
Identify critical capability and leadership gaps within the succession pipeline and develop plans to strengthen successor readiness through targeted development, posting and talent interventions.
Provide recommendations on talent, succession and leadership development matters based on assessment outcomes, workforce data and organisational needs.
Translate management decisions into succession, posting and development actions, with identified owners and timelines....
To understand the issues of the new system and work closely with Project Team to provide statistic for management reporting during project go-live
To work with vendors closely to track and fix the production tickets. This includes working with vendor to provide a resolution before releasing it to end users for testing
To support project management in healthcare projects and work with cross departments within the company to deliver the project...