Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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Conduct variance analysis and investigate unusual transactions, operational discrepancies, or financial abnormalities, while proposing corrective actions.
Collaborate with cross-functional departments including Operations, IT, and Finance to improve reporting processes, strengthen controls.
Drive process improvement initiatives and automation enhancements to streamline workflows, improve reporting efficiency, and reduce manual intervention.
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Finance
Financial Analysis
Bank Reconciliation
Financial Reporting
Data Analytics
Big Data
Analytical Thinking
Critical Thinking
Problem Solving
Microsoft Excel
Stakeholder Management
Communication
Accounting
Business Analytics
Data Science
Statistics
Economics
Dashboard Reporting
Drive new business development and identify market opportunities.
Collaborate closely with cross functions team, designs, sourcing and purchasing (for proposal direction) and Operations (for delivery assurance), to ensure timely order fulfilment and service delivery to optimize workflow and processes to enhance efficiency and reduce costs.
Ensure team compliance with full data entry and accuracy of IT system.
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Responsible for leading the strategic design, development, and lifecycle management of competitive, profitable, and experience-driven tour products aligned with market trends, customer expectations, and company growth objectives.
Strategic Tour Product Development
· Design and develop end-to-end domestic and international tour portfolios (FIT, GIT, corporate, premium, thematic, niche).
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Maintain Customer Files : Update and manage customer files, recording all contact details and the information provided to the customer regarding their debt.
Prepare Statements : Create statements for credit departments and banks when customers do not meet payment agreements or fail to establish new ones.
Write Letters : Draft letters to inform customers about their debts and to credit agencies, insurance companies, lawyers, and employers if payment agreements are not met.
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