Prepare and serve beverages, including coffee, tea, juices, and other drinks, according to established recipes and standards.
Assist in basic food preparation tasks such as chopping vegetables, assembling ingredients, and plating dishes under the guidance of kitchen staff.
Maintain cleanliness and organization of the dining area, service stations, and kitchen, including wiping tables, sweeping floors, and washing dishes.
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Able to manage and post content on Facebook
Instagram
Xiaohongshu (小红书) and TikTok
Familiar with Meta Business Suite / Ads Manager — boosting posts
basic audience targeting and reading campaign results
Able to respond to customer enquiries and comments on social media and WhatsApp Business in a professional tone
Basic understanding of e-commerce platforms (Shopee
Lazada
TikTok Shop) — product listing
promotions
order follow-up
Able to track and report simple performance figures (reach
engagement
enquiries
sales conversion)
Marketing Coordination
Content Creation
Event Planning Support
Internal Communications
Social Media Management
Brand Awareness
Administrative Support
Corrective Action & Follow-up: Work closely with store managers to establish improvement action plans and track the progress of issue resolution until fully resolved.
Operational Efficiency: Assist in streamlining day-to-day store processes to boost overall productivity and elevate the end-to-end customer experience.
Campaign & Project Support: Provide hands-on operational support for marketing promotions, store events, seasonal launches, and new store openings.
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Job Requirements
Experience: 1–3 years of experience in retail operations
store auditing
or store management within the retail/F&B sector.
Eye for Detail: Exceptional observational skills with a keen eye for cleanliness
and service quality.
Communication & Influence: Strong interpersonal and communication skills
capable of providing constructive feedback and driving compliance professionally.
Problem-Solving: Proven track record in following up on issues and driving accountability to close operational gaps.
Mobility & Flexibility: Able and willing to travel frequently between outlets (a valid driver’s license and own transport preferred
if applicable).
Technical Skills: Proficient in MS Office / Google Workspace for drafting clear
structured operational reports.
Product Knowledge
Communication Skills
Retail Sales
Communication Skills (Mandarin & English)
Sales
Interpersonal Skills
Retail Experience
Customer Service
Sales Presentations
Territory Management
Business Development