Candidate must possess at least a Diploma/Degree in any discipline but must have interest in teaching. Diploma/Degree in Early Childhood Education or Psychology or Education or equivalent will have an added advantage.
At least 0 to 2 year(s) of working experience in the related field is required for this position.
Support change management, process stabilization, and hypercare activities post go-live
Contribute to process standardization and adoption of new system capabilities leveragingS/4HANA improvements such as enhanced collections, billing automation, and dispute management
Support day-to-day OTC activities across multiple sub-processes, ensuring timely, accurate, and compliant delivery: Credit management and order block resolution aligned with policy and approval matrix / Collections and follow-ups to manage overdue receivables and reduce DSO / Accounts receivable and cash application reconciliation. Deduction and dispute management including validation, investigation, and resolution tracking / Order management and customer service coordination with cross-functional teams
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Prepare and review payroll reports, payroll summaries, payslips, statutory contribution reports, tax-related reports, and other client-required documentation within established timelines.
Act as the primary payroll consultant and liaison for clients by providing professional advice on payroll administration, salary structures, statutory requirements, and payroll-related matters.
Conduct client meetings to understand payroll requirements, service expectations, and customized payroll arrangements.
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Maintain strong relationships with clients, ensuring high levels of service delivery and client satisfaction.
Stay updated on employment laws, HR trends, and industry developments to provide accurate and relevant advice.
Diploma or Bachelor's Degree in Human Resource Management, Business Administration, Marketing, Communication, PR, International Business, Psychology, or a related discipline.
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Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.
Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
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