Responsible for technical & warranty processing such as requisition, reports, paperwork, tracking, storage and audit.
· Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
Accurately and timely perform all work instruction stipulated in service orders assigned; provide written report for additional jobs when necessary....
Monitor and analyze equipment reliability, availability, and maintenance performance, and track and report reliability KPIs such as MTBF, MTTR, PM compliance, and equipment availability.
Lead troubleshooting and Root Cause Analysis (RCA) for equipment failures and recurring issues.
Develop and optimize Preventive Maintenance (PM), Condition-Based Maintenance (CBM), and Predictive Maintenance (PdM) programs....
Ensure repair and service jobs are performed within time frame (promise time) indicated in Repair
Order (RO) to ensure timely completion of repairs and delivery to customer and if delay should inform Service Advisor (SA) in advance for promise time revision with customers.
Perform quality control check on vehicles to ensure service quality reflecting Nissan brand image....