Perform installation, preventive maintenance, and troubleshooting for ELV systems, including CCTV, Card Access, Barrier Gate, Lift Access, Public Address, Intercom, SMATV, FTTH, Audio & Stage Lighting, Networking, and ICT systems.
Carry out maintenance, installation, configuration, start-up, testing, commissioning, troubleshooting, and provide technical support.
Collaborate with the Technical Manager, Technical Team Leader, and/or relevant contractors to provide progress updates, address challenges, and manage resource requirements in a timely and effective manner.
Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Maintenance & Repairs: Perform routine maintenance, troubleshooting, and repairs on surveillance systems, including cameras, servers, and peripheral devices.
System Upgrades: Install and upgrade software and firmware on surveillance equipment, ensuring systems are up to date with the latest technology and security patches.
Technical Support: Provide on-site and remote support to clients, assisting with any technical issues or questions regarding the performance of surveillance systems.
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Perform preventive maintenance (PM) and on-site emergency troubleshooting, and provide system optimization recommendations to ensure long-term stable system operation and maintain strong customer relationships.
Provide technical after-sales support and consultation to customers.
Perform other duties assigned by the supervisor.
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Perform preventive maintenance (PM) and on-site emergency troubleshooting, and provide system optimization recommendations to ensure long-term stable system operation and maintain strong customer relationships.
Provide technical after-sales support and consultation to customers.
Perform other duties assigned by the supervisor.
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Conduct safety checks and tests on all repaired and installed equipment, ensuring compliance with relevant industry regulations and company policies.
Maintain accurate records of all maintenance, repair, and installation activities, including parts used and time spent, for reporting and inventory purposes.
Respond to emergency service calls to address urgent elevator and escalator malfunctions, providing timely and effective solutions.
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Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge