Technical Governance: Review and approve commissioning test plans, Method of Procedures (MOPs), FAT/SAT reports, and punch lists; act as final technical escalation point for issues field engineers cannot resolve.
Drive member experience and operational excellence through a strong floor presence, proactively anticipating and resolving issues, supporting staff, and continuously identifying opportunities to improve the club experience.
Oversee the design and delivery of APIs, real-time and event-driven integrations, message-based interfaces, batch and file-based interfaces, and data feeds.
Collaborate closely with Operations, HR, Workforce Management, and business stakeholders to forecast hiring needs and prioritize recruitment activities.