To assist in preparation of quotation, issuance of bills and supporting shipping documents to customers for payment arrangement as well as to attend to customers inquiries;
To assist Customer Service & Operations Assistant Manager on any sales inquiry and others task.
Assist on any other duties as directed by the Management from time to time.
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Serve as first point of contact for customers ensuring efficient customer communication
Liaise with company's appointed Logistics Service Provider (LSP) and shipper as intermediate
Troubleshooting by communicating with all involved parties and available resources in order to develop corrective action plans, attend to and solve incident and complain issues timely and efficiently.
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