Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
Drive process improvements and implement best practices for efficiency and accuracy.
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Responsible for the goal management and performance evaluation of team members, supervise trainers to formulate training plans regularly, provide skills training for new employees, and improve the labor skills of new employees.
Responsible for the initial performance evaluation of line leaders, trainers and mobile workers.
Chair the team morning meeting, convey various instructions and relevant information from superiors, and confirm various execution results.
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Work with other department on the machine and process- related improvements.
Ensure that the handling equipment in plant such as forklift, cranes and etc. are in place and ready for operations. This equipment should be always maintained and ready for use.
Promote collaboration, address conflicts promptly, maintain a positive work environment, and ensure appropriate prioritisation of tasks.
Implement strategies to keep team members motivated, recognize efforts, and support work-life balance.
Support team members' well-being, promote diversity and inclusion, and encourage innovation and adaptability. Liaise with relevant teams (e.g. Compliance) to clarify and resolve issues as they arise. Provide advice and act as SME to stakeholders and / or other team members. Participate in committees and projects to ensure overall compliance with strategic and overall targets. Prioritize or escalate risks / issues as needed.
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Maintain and actively promote Sectoral/Regional knowledge for the specific sectors and region covered.
Key contact person for GRM-CC units / management team members to liaise about quality of work deliverables (e.g. appropriateness and accuracy of spreading, calculations, ratings and summary analysis) and to discuss / decide about work priorities.
Ensure high quality standards of work deliverables by actively liaising with other credit risk team heads to incorporate new developments, best practices and to improve process quality.
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Check and enforce personnel hygiene & safety e.g. protective clothing (uniform), shoe change & hand wash.
Support in leading a continuous improvement/employee involvement culture through NCE approach. Drive for excellence and support operators and staff in their tasks.
Provide timely feedback and coaching to individuals and team in order to develop them to their full potential and to achieve objectives in accordance with NCE guidelines. Ensure succession plans and development - coaching of direct reports (where applicable) including development of specific training.
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Maintain and actively promote Sectoral/Regional knowledge for the specific sectors and region covered.
Key contact person for GRM-CC units / management team members to liaise about quality of work deliverables (e.g. appropriateness and accuracy of spreading, calculations, ratings and summary analysis) and to discuss / decide about work priorities.
Ensure high quality standards of work deliverables by actively liaising with other credit risk team heads to incorporate new developments, best practices and to improve process quality.
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Implement best practices and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team
Provide RTR related advice and information to staff and be the first level of escalation party to assist the staff to resolve the daily operation issues
Regularly track and resolve outstanding issues and escalate to Finance Operations Manager and necessary parties if required.
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