Manage returns, refunds, exchanges, and disputes in line with company policy and each platform's guidelines.
Coordinate with TikTok Shop affiliates/creators and manage sample/commission requests where applicable.
Track shop performance metrics such as Shopee Penalty Points, TikTok Shop health score, response rate, and fulfillment rate, and take corrective action to stay compliant.
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Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
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Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
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Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
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Develop presentation and product storytelling skills that are directly transferable to retail and digital commerce careers.
As a Live Host you will build fresh, repeatable livestream formats that sell and delight. You will create on-camera moments, guide live shoppers from discovery to checkout, and help us scale a consistent revenue channel that highlights our brand voice.
Support product launches, roadshows and promotional events by co-creating scripts, hosting live segments and representing the brand on-site. Collect live feedback and report session metrics so management can measure campaign performance and customer interest.
Develop your presentation and on-camera skills with regular feedback sessions and practical rehearsal time from our marketing team. Gain cross-functional exposure to merchandising, online sales operations and event planning to grow into broader live commerce or marketing roles.
Love motorcycles and live audiences? Join us as a Live Host, working with us at Hiap Aik Star Motosports Sdn Bhd, where we bring big bikes, accessories and rider culture straight to customers across TikTok, Facebook, Shopee and Lazada.
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