Respond to general customer enquiries professionally and escalate technical, coverage, complaint or authority-related matters to the appropriate Claims Handler or Claims Manager.
·Assist in developing and maintaining applications, workflows, integrations, dashboards, data models, and reusable solution components under the guidance of senior team members.
Structure, negotiate, draft, review, and manage a wide range of complex and bespoke commercial contracts to protect the company’s interest and facilitate business objectives, including
Tier-3 Operations & Escalations: Serve as the senior escalation point for unresolved network incidents from L1/L2 teams, performing root cause analysis (RCA) and driving long-term remediations.