Learning and Development: Dive into the essence of our RSS Academy, supporting its mission to empower our workforce through continuous learning and development opportunities.
Employee Engagement and Change Communications: Creatively designing, crafting communications and presentations supporting our initiatives
Collaborate and Innovate: Bring your tech-savvy or creative mindset to co-create innovative solutions with diverse teams for the key initiatives you spearhead. It will be an added advantage if you know tools like g-suite & other automation tools
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Manage and coordinate the end-to-end recruitment process including job postings, candidate sourcing, resume screening, interview scheduling, and onboarding of new hires.
Develop, review, and maintain accurate job descriptions and HR documentation in alignment with organizational needs.
Administer employee onboarding and offboarding processes to ensure a structured and positive employee experience.
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Assist R&D Manager in packaging development process.
Provide Technical Support to Operation Team.
Provide Technical Support to Marketing Team; a strong understanding of consumer research and marketing is a good advantage to ensure product development aligns with market needs.
Assist in integrating data from multiple sources, including building management systems (BMS), IoT devices, email, SharePoint, ERP/CRM systems, spreadsheets, databases, and other business applications.
Support data analytics, engineering data analysis, dashboards, and reporting initiatives for property operations, asset management, M&E performance monitoring, predictive maintenance, energy consumption analysis, and ESG tracking.
Analyze engineering and operational data to identify trends, equipment performance issues, maintenance opportunities, process improvements, and energy efficiency enhancements.
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Work closely with marketing to craft, conceptualize and execute persuasive, effective and impactful thematic, seasonal graphic design visual work to support the brand’s marketing endeavors.
Possess strong market awareness, staying updated on industry trends, consumer preferences, and competitor activities to ensure designs remain relevant and aligned with current trends.
Utilize AI tools to support visual merchandising concepts, design development, and workflow efficiency.
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Continuously test and optimize campaigns (A/B testing on creatives, targeting, and funnels) to improve key metrics such as CTR, conversion rate, and ROAS
Analyze campaign performance and customer behavior data to identify insights and opportunities for growth
Design and optimize end-to-end marketing funnels from awareness to conversion
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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