Curriculum Development: Create, update, and maintain training manuals, SOPs (Standard Operating Procedures), video tutorials, and sales playbooks.
Performance Monitoring: Assess the operational and sales performance of new partners during their first 90 days. Provide targeted coaching and refresher training to address any skill gaps.
Ongoing Support: Act as the primary point of contact for franchise partners regarding operational queries, software troubleshooting, and sales advice.
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Experienced in Java
JavaScript
SQL
and 1 other programming language. Experienced with Version Control Systems (SVN
Git)
Flutter and Ionic. Spring & spring boot is an advantage.
Experienced in Java
JavaScript
SQL
and 1 other programming language. Experienced with Version Control Systems (SVN
Git)
Flutter and Ionic. Spring & Spring boot is an advantage.
Well-versed in managing foreign workers, including permit renewals, immigration matters, agency liaison, and compliance with Malaysian labour regulations.
Experience in retail, supermarket, FMCG, or multi-outlet environment is highly preferred.
Good knowledge of Malaysian labour laws (Employment Act, EPF, SOCSO, EIS, LHDN).
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Design and manage a balanced learning portfolio covering leadership, functional, technical, regulatory, compliance, culture and future-ready capabilities.
Apply blended and multi-modal learning approaches, including classroom, virtual, digital, workplace learning, coaching, action learning and the 70:20:10 model where appropriate.
Manage programmes end to end—from needs clarification, proposal and approval paper through vendor appointment, participant nomination, delivery, evaluation, payment and closure.
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Develop and manage the annual L&D plan, training calendar and training budget, ensuring programs are aligned with business priorities and effectively utilized.
Coordinate with internal trainers, subject matter experts and external training providers to plan and deliver effective learning programs.
Partner with the Direct Labour Training Manager to align overall L&D strategy with Direct Labour technical, skills and competency development programs.
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Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
Financial Administration & Budget Management
Purchase Order & Goods Received Management: Oversee the end-to-end purchasing process for the SAPMENA Campus, including creating Purchase Orders (POs), tracking open commitments, and driving timely Goods Receipts (GRs) from participating markets.
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Manage HRD Corp requirements and processes, ensuring documentation, submissions and programme requirements are completed accurately and within required timelines.
Coordinate trainers, facilitators, venues, materials, assessments and other programme resources.
Work directly with clients to understand requirements, resolve operational matters and ensure a high standard of service.
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Purchase Order & Goods Received Management: Oversee the end-to-end purchasing process for the SAPMENA Campus, including creating Purchase Orders (POs), tracking open commitments, and driving timely Goods Receipts (GRs) from participating markets.
Cross-Charging & Rebilling: Manage the monthly rebilling process of participant fees for learning programs, ensuring accurate and timely cost allocation to the respective markets.
P&L Tracking & Reporting: Diligently track all program-related costs (expenses, vendor fees) and revenues to maintain an accurate, up-to-date Profit & Loss (P&L) statement. Prepare and present monthly financial reports to the Finance team.
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Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
Financial Administration & Budget Management
Purchase Order & Goods Received Management: Oversee the end-to-end purchasing process for the SAPMENA Campus, including creating Purchase Orders (POs), tracking open commitments, and driving timely Goods Receipts (GRs) from participating markets.
...