Maintain the restaurant’s hygiene, food safety, and ensure the proper operation of equipment in compliance with industry standards.
Handle customer complaints and unexpected incidents to ensure customer experience and protect brand image.
Fully responsible for the daily operational management of the restaurant, including staff scheduling, customer service, and supervision of food quality, ensuring smooth operations.
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Enforce high standards of care that are delivered safely, effectively, efficiently, and compassionately, while also organizing, directing, and coordinating with other facilities' services.
Establish clear directions for the nursing team to ensure evidence-based practice.
Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction.
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Full accountability for the effective delivery of people, customer experience, sales, profit, operational standards, and Health & Safety of team and customers
Conduct frequent Service Audits ensuring all the guests are happy and satisfied with the level of service provided.
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Lead and coordinate customer complaint investigations using a structured approach, including root cause analysis, corrective and preventive actions, and effectiveness verification.
Plan, execute, and coordinate internal audits (ISO, 5S, Safety, etc.), including audit scheduling, audit execution, report preparation, and follow-up of corrective actions.
Act as key coordinator and site representative for second-party and third-party audits, including preparation of audit documents, escorting auditors, and tracking audit findings.
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Direct contractors, subcontractors, and engineers on the entire maintenance aspect.
Supervise and manage the daily operation of facility controls and asset management systems.
Enforce and merge customer engineering, maintenance standards, and requirements into the facility maintenance program and any configuration changes.
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Identify gaps in clinical practice and strategically evaluate nursing interventions to enhance the value they bring to quality patient care and professional practice
Collaborate with the head of service in various areas in planning and implementing infection control programs for clinical excellence drive.
Collaborate with hospital staff to audit evidence-based infection control practice policies and standard operating procedures (SOPs) to ensure their effectiveness and efficiency.
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Report to the Superior(a) Debtors collection statement report(b) Creditors payment statement report(c) Sales Report – total from Daily Report(d) Collection Report – total from Daily Report(e) Payment Report – total from Daily Report(f) Expenses / OH Report – by types of expenses
Handle client and supplier coordination and maintain good relationships